Privacy Policy

1 Information We Collect

Personal Information: When you book our services, we collect your name, phone number, email address, home address, and payment information.

Property Information: We collect details about your property including size, layout, specific cleaning requirements, and access instructions.

Communication Records: We may keep records of phone calls, text messages, emails, and other communications related to scheduling and service delivery.

Website Usage: When you visit our website, we may collect basic information such as your IP address, browser type, and pages visited to improve user experience.

2 How We Use Your Information

We use your information to:

• Schedule and provide cleaning services at your property
• Process payments and manage billing
• Communicate with you about appointments, changes, or special offers
• Improve our services and customer experience
• Respond to inquiries and provide customer support
• Maintain records for business and legal purposes

3 How We Protect Your Information

We take data security seriously and implement appropriate measures to protect your personal information:

• Secure storage of physical and digital records
• Limited access to personal information by authorized personnel only
• Training our team on privacy and confidentiality practices
• Regular review and update of our security measures

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to using best practices.

4 Information Sharing

We do not sell or rent your personal information to third parties.

We may share your information only in the following circumstances:

• Service Providers: With payment processors or other trusted partners who help us operate our business (e.g., Zelle, Venmo)
• Legal Requirements: When required by law, court order, or government regulation
• Business Protection: To protect our rights, property, or safety, or that of our employees or clients

5 Your Privacy Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal and business requirements)
• Opt out of marketing communications at any time

To exercise these rights, please contact us using the information provided below.

6 Cookies & Website Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site.

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

7 Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically, we keep customer records for:

• Active clients: Duration of service relationship plus 3-7 years for tax and legal purposes
• Inactive clients: Up to 7 years after last service for business records

8 Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

9 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.